Privacy Policy

Last updated: August 2026

This Privacy Policy explains how On Cloud Shoes UK (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or shop on oncloudshoes.uk. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

On Cloud Shoes UK operates this website as an online retailer of On Cloud footwear for customers based in the United Kingdom. If you have any questions about this policy or how your data is handled, you can reach us through our Contact page.

What Personal Data We Collect

We collect personal data directly from you when you interact with our website, including:

  • Account and order information: name, billing and delivery address, email address, and phone number, collected when you place an order or create an account.
  • Payment information: processed securely through our third-party payment provider. We do not store full card details on our servers.
  • Browsing data: IP address, browser type, and pages visited, collected automatically to help us improve site performance.
  • Communications: any information you share when contacting us via email, contact forms, or customer support.

Why We Collect This Data

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you about your order status, returns, or customer service enquiries
  • Improve our website and product range based on browsing behaviour
  • Send marketing updates, but only if you have opted in and can unsubscribe at any time
  • Meet legal and accounting obligations

Cookies

Our website uses cookies to keep your basket working correctly, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if cookies are turned off.

Who We Share Your Data With

We only share your data with third parties where it’s necessary to run our store, including:

  • Payment processors, to securely handle transactions
  • Delivery and courier partners, to fulfil your orders
  • Website hosting and technical service providers

We do not sell your personal data to third parties.

How Long We Keep Your Data

We retain order and account information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, tax, and accounting requirements. If you’d like your data deleted sooner, you can request this by contacting us directly.

Your Rights Under UK GDPR

As a UK-based customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, where applicable
  • Object to or restrict certain processing of your data
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us through our Contact page. We aim to respond to all requests within one month, in line with UK GDPR requirements.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of online transmission is completely secure, and we encourage you to take care when sharing personal information online.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch via our Contact page.