Terms & Conditions

Last updated: August 2026

Welcome to oncloudshoes.uk. These Terms & Conditions (“Terms”) govern your use of this website and any purchase you make from us. By browsing, creating an account, or placing an order on oncloudshoes.uk, you agree to be bound by these Terms. Please take a few minutes to read them before shopping with us, as they explain what you can expect from us and what we expect from you as a customer.

Who We Are

oncloudshoes.uk is an online retailer based in the United Kingdom, offering a curated range of On Cloud footwear for men, women, and kids. We focus specifically on helping UK shoppers find the right model and the right fit, rather than simply listing products. If anything in these Terms is unclear, feel free to reach out through our Contact page before placing an order.

Using This Website

You agree to use oncloudshoes.uk only for lawful purposes and in a way that doesn’t restrict or interfere with anyone else’s use of the site. You must not misuse the website by knowingly introducing viruses or malicious code, attempting unauthorised access to our systems or servers, or using automated tools, bots, or scrapers to extract content, pricing, or product data without our written permission. We reserve the right to restrict, suspend, or terminate access to the site for anyone who breaches these Terms, without prior notice where necessary.

Account Registration

You may need to create an account to place an order, track deliveries, or save your details for future purchases. When registering, you agree to provide accurate and current information. You’re responsible for keeping your login credentials secure and for any activity carried out under your account. If you suspect unauthorised use of your account, please contact us immediately so we can help secure it.

Age and Eligibility

By using this website and placing an order, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or guardian who agrees to these Terms on your behalf.

Product Information & Pricing

We make every effort to ensure that product descriptions, images, sizing details, and pricing on oncloudshoes.uk are accurate and kept up to date. However, colours may appear slightly different depending on your screen settings, and occasional pricing or stock errors can happen despite our best efforts. If we discover a pricing or listing error after you’ve placed an order, we’ll contact you before processing payment or dispatching your item, and you’ll have the choice to proceed at the corrected price or cancel with a full refund.

All prices listed on the site are in GBP (£) and include applicable UK taxes unless clearly stated otherwise. Delivery charges, where applicable, are calculated and shown separately at checkout before you confirm your order.

Orders and Payment

When you place an order on oncloudshoes.uk, you’ll receive an automatic order confirmation email. This confirms that we’ve received your order but does not, by itself, guarantee acceptance of that order. We reserve the right to decline or cancel an order in certain circumstances, such as stock unavailability after purchase, a pricing or description error, or suspected fraudulent activity. If we do need to cancel an order for any of these reasons, we’ll notify you as soon as possible and issue a full refund where payment has already been taken.

Payments made through oncloudshoes.uk are processed securely through our third-party payment providers, using industry-standard encryption. We do not store your full card details on our own servers at any point during or after checkout.

Delivery

We aim to dispatch and deliver orders within the timeframes stated at checkout, and we work with reliable UK courier partners to keep delivery times as accurate as possible. That said, estimated delivery windows are not a guarantee, and delays can occasionally occur due to courier issues, weather, high demand periods, or other circumstances outside our control. We’ll always try to keep you updated if a delay affects your order. For questions about a specific order’s delivery status, please get in touch via our Contact page with your order number to hand.

Returns and Refunds

Details on returning or exchanging an item, including timeframes, conditions, and how refunds are processed, are covered in full in our Refund and Return Policy. We’d strongly recommend reviewing it before placing your order, particularly around sizing, since getting the right fit the first time saves everyone the hassle of a return. Our Size Guide is a useful starting point if you’re unsure which size to choose.

Intellectual Property

All content on oncloudshoes.uk — including text, product descriptions, images, graphics, logos, and the overall site design — is owned by or licensed to us and is protected under UK copyright and trademark law. You may browse and use the site for personal shopping purposes, but you may not copy, reproduce, republish, or reuse any content from this website for commercial purposes without our prior written permission.

Limitation of Liability

We aim to keep oncloudshoes.uk accurate, secure, and running smoothly at all times, but we don’t guarantee that the website will always be error-free, uninterrupted, or completely free of technical issues. To the extent permitted by UK law, we are not liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, this website. Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, and nothing here affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Any changes will be posted on this page with a revised “last updated” date at the top. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms, so we’d encourage checking back occasionally if you’re a regular customer.

Governing Law

These Terms, and any dispute or claim arising from your use of oncloudshoes.uk, are governed by the laws of England and Wales. Any such disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, or anything else about shopping with us, please get in touch through our Contact page. We’re happy to help before, during, or after your order.